Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

AHCMER403A Mapping and Delivery Guide
Provide advice and sell farm chemicals

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency AHCMER403A - Provide advice and sell farm chemicals
Description This unit covers providing advice and sell farm chemicals and defines the standard required to: engage customers, especially in relation to giving advice, receiving information and creating additional sales opportunities; assess and demonstrate cost benefits; ensure that information and directions on the product label covering Occupational Health and Safety (OHS), mixing and loading, handling, application, disposal and withholding period is understood by the customer; research supplier information; supply Material Safety Data Sheets (MSDSs) with all registered chemicals; encourage add on sales and represent the enterprise in a professional manner.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to rural products merchandisers whose job role includes providing advice and selling farm chemicals. It requires the ability to provide appropriate advice to customers regarding the safe use of chemicals and how to apply them.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify customer needs
  • Appropriate interpersonal skills are used to accurately identify customer needs.
  • Customer enquiries are handled courteously and promptly in accordance with enterprise procedures and industry requirements.
  • Available products are matched to customer needs and against environmental considerations.
  • Knowledge and understanding of farm chemicals is actively and regularly researched and updated from authoritative sources.
       
Element: Provide product advice
  • Advice that addresses customer needs is provided in a timely and professional manner.
  • Environmental considerations, non-chemical alternatives and additional products are considered and discussed with customers.
  • Customers concerns and questions are addressed sensitively in line with enterprise requirements.
  • Quotations are prepared and supplied in accordance with enterprise requirements.
       
Element: Sell products
  • Sales are completed in accordance with enterprise requirements and to customer's satisfaction.
  • Opportunities for "add-on" and repeat sales are identified and responded to in line with enterprise procedures.
  • Sales results are monitored against specified criteria.
  • Sales techniques are reviewed to enhance future sales results.
       
Element: Handle and maintain products
  • Products are handled and stored safely and efficiently in line with manufacturer, enterprise and OHS guidelines.
  • Documentation is completed in line with enterprise requirements.
  • Stock levels are monitored and re-ordering procedures followed in line with enterprise requirements.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy holistically all of the requirements of the performance criteria and required skills and knowledge and include achievement of the following:

engage customers, especially in relation to giving advice, receiving information and creating additional sales opportunities

assess and demonstrate cost benefits

ensure that information and directions on the product label covering OHS, mixing and loading, handling, application, disposal and withholding period is understood by the customer

research supplier information

supply MSDSs with all registered chemicals

encourage add on sales and represent the enterprise in a professional manner.

Context of and specific resources for assessment

Competency requires the application of work practices under work conditions. Selection and use of resources for some worksites may differ due to the regional or enterprise circumstances.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

identify hazards and provide safety information to customers

assess and demonstrate cost benefits

research supplier information

use literacy skills to read, interpret and follow organisational policies and procedures, develop sequenced written instructions, record accurately and legibly information collected and select and apply procedures to a range of tasks

use oral communication skills/language competence to fulfil the job role as specified by the organisation including questioning, active listening, asking for clarification, negotiating solutions and responding to a range of views

use numeracy skills to estimate, calculate and record routine and more complex workplace measures and data

use interpersonal skills to work with others and relate to people from a range of cultural, social and religious backgrounds and with a range of physical and mental abilities.

Required knowledge

potential environmental impact of chemicals

enterprises business values, structure, products and services

chemical formulations, available proprietary products and their applications

industry terminology for products

labelling specifications

requirements of local or specific customers

relevant HAZCHEM, AGSAFE, Australian Dangerous Goods, OHS, industry, fair trading, trade practices, and sales of goods legislation

enterprise policies and procedures relating to customer service

relevant licences/accreditation regarding the sale and handling of farm chemicals

OHS, pesticides and environmental legislation, codes of practice and enterprise procedures.

The range statement relates to the unit of competency as a whole.

Advice may include:

all types of chemical mixes used in the control of pests, weeds and diseases including animal health products.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Appropriate interpersonal skills are used to accurately identify customer needs. 
Customer enquiries are handled courteously and promptly in accordance with enterprise procedures and industry requirements. 
Available products are matched to customer needs and against environmental considerations. 
Knowledge and understanding of farm chemicals is actively and regularly researched and updated from authoritative sources. 
Advice that addresses customer needs is provided in a timely and professional manner. 
Environmental considerations, non-chemical alternatives and additional products are considered and discussed with customers. 
Customers concerns and questions are addressed sensitively in line with enterprise requirements. 
Quotations are prepared and supplied in accordance with enterprise requirements. 
Sales are completed in accordance with enterprise requirements and to customer's satisfaction. 
Opportunities for "add-on" and repeat sales are identified and responded to in line with enterprise procedures. 
Sales results are monitored against specified criteria. 
Sales techniques are reviewed to enhance future sales results. 
Products are handled and stored safely and efficiently in line with manufacturer, enterprise and OHS guidelines. 
Documentation is completed in line with enterprise requirements. 
Stock levels are monitored and re-ordering procedures followed in line with enterprise requirements. 

Forms

Assessment Cover Sheet

AHCMER403A - Provide advice and sell farm chemicals
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

AHCMER403A - Provide advice and sell farm chemicals

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: